Shattered Prism
How Can We Help?
We're here to help you get the most out of Shattered Prism.
Email Support
Have a question, found a bug, or need help with your account? Send us an email and we'll get back to you.
[email protected]Account Issues
Can't sign in? Request a new login code from the sign-in screen. Each code is valid for 60 minutes.
Frequently Asked Questions
How do I play?
Swipe or tilt to dodge obstacles, tap to fire at crystal enemies, and collect coins along the way. The longer you survive, the higher your score.
Do I need an account to play?
No. You can play Shattered Prism without creating an account. All progress is saved locally on your device. Create an account to sync progress across devices and compete on the global leaderboard.
How does the leaderboard work?
Sign in with your account to submit scores to the global leaderboard. Your display name and high score are visible to other players. You can change your display name at any time from the settings.
How do I upgrade my weapons?
Spend coins in the shop to boost stats like health, damage, fire rate, shields, and more. Coins are earned through gameplay — the further you run and the more enemies you destroy, the more you earn.
What are buff gates?
Buff gates are power-up zones you run through during gameplay. They grant random temporary effects like Rapid Fire, Double Damage, Overdrive, Glass Cannon, and more.
How do I delete my account?
Go to the Account page within the app and tap "Delete Account." This permanently deletes your account and all associated data across all R. M. Burgess apps, including leaderboard scores, progress, and stats. This action is irreversible.
How do I remove ads?
Go to Settings and purchase the ad-free upgrade for $1.99. This is a one-time purchase that permanently removes all ads. If you reinstall or switch devices, your purchase will be automatically restored.
The game isn't working. What should I do?
Try these steps:
- Make sure you have an internet connection (required for leaderboard and cloud sync)
- Close and reopen the app
- Check for app updates in the App Store
- If the problem persists, email us at [email protected] with details about the issue